At House of Chiffon, we are committed to delivering high-quality products to our customers across India. We understand that sometimes situations arise where customers may need to request a return or exchange. Please take a moment to review our return and exchange policy below.

Eligibility for Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to share a proper unboxing video at the time of receiving the product.

To start a return, you can contact us at houseofchiffon.info@gmail.com. Please note that returns will need to be sent to the following address:

4307, 1st, 2nd & 3rd Floor, Jogiwara, Bhairon Wali Gali, Chandni Chowk, Delhi – 110006

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always contact us for any return-related questions at houseofchiffon.info@gmail.com.

i) Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, along with a proper unboxing video, so that we can evaluate the issue and resolve it.

ii) Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as fall-pico services and ready-to-wear sarees)

• Pre-pleated sarees

• Any personalized or altered items

Please get in touch with us if you have questions or concerns about your specific item before placing the order.

iii) Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved or not. If approved, refunds will be processed within 10 business days.

Please note:

• For prepaid orders, refunds will be issued to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be provided only in the form of store credit, which can be used for future purchases on our website.

It may take some time for your bank or payment provider to process and reflect the refund. If more than 15 business days have passed since your return was approved, please contact us at houseofchiffon.info@gmail.com.

🔒 Important Note

Pre-pleated sarees, fall-pico services, ready-to-wear sarees, and customized products are strictly non-returnable and non-refundable.